Hi, I'm Babak!

Get to know me!

About Me

Who am I?

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A self-motivated, attentive and determined graduate of Seneca College constantly learning new material and looking to demonstrate my skills in a well-established organization.


I am a person who can be relied on to follow the rules, respect the laws and uphold the highest standards. I also take responsibility in the tasks which I am given and ensure that they are completed on-time while being attentive to detail. Lastly, I have the required patience and perseverance to get just about any task done even if additional time is required in order to ensure that the proper procedures and guidelines have been followed.


Having completed three co-op terms in two different firmly established companies over the span of 2 years, I have acquired both technical and soft skills that will help me excel in an organization by effectively applying them to solve problems and make the right decisions.  I possess a sharp eye for detail, which I use to find even the smallest errors in text. I work well under pressure and can produce high-quality work in short periods of time. I have strong interpersonal skills and work with a wide variety of people. 

Professional Experience

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‍‍‍IT Infrastructure Analyst

New Signature

Jan. 2016 - Present

  • Used System Center Operations Manager (SCOM) to monitor the IT infrastructure health of a large volume of clients.
  • Used System Center Configuration Manager (SCCM) to generate application deployment reports as well as daily malware reports. 
  • Used Nagios and N-Able in order to detect network device problems and troubleshoot.
  • Used System Center Service Manager and ServiceNow to keep track of incidents & cases and ensure that knowledge base systems are kept up-to-date.
  • Used the Microsoft Azure Portal to provide 24/7 support for clients with cloud-based environments. 
  • Performed server scans, diagnostic tasks, event log correlation and performance monitoring.
  • Analyzed incoming alerts in order to validate, research and action via resolving, escalating or remediation as per customer guidelines.
  • Assessed the severity of each incident and prioritized based on impact.

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Service Desk Analyst (Co-op)

Oxford Properties Group

Apr. 2015 - Sep. 2015

  • Provided end-user support via telephone, e-mail, web and in-person.
  • Documented all user request information using the HEAT incident management software.
  • Escalated incidents, when required, to the experienced senior analysts.
  • Assisted in software and hardware releases and roll-outs.
  • Performed hands-on tasks at the desktop level, including installing, upgrading, activating & supporting software, installing & maintaining hardware, and imaging workstations & deploying them to users.
  • Set up audio visual equipment for scheduled meetings 

Technical Skills

Operating Systems

Lots of experience with multiple Windows-based operating systems , including XP, 7, 8, 10, Server 2003, 2008, 2012, and 2016. Furthermore, worked with IBM i and several Linux distributions such as CentOS, Fedora, Kali and Ubuntu in school.

Active Directory

Outstanding knowledge of Active Directory. Hands-on experience with setting up an Active Directory forest with multiple domains and setting up a cross-forest trust with a Linux IdM domain to allow users to login and access resources on both environments.  

Server Administration

Experience with setting up and managing multiple Windows and Linux-based servers, each with different roles to serve the business needs, including but not limited to DHCP, DNS, IIS, NFS, WDS, and VPN.  

Server Automation

Sufficient knowledge of scripting languages, including Windows PowerShell and BASH. Written several scripts on both languages in order to automate tasks and collect data from a large volume of computers in an organization remotely. 





Database Management


Adequate knowledge of relational database management systems as learned through multiple database-focused courses in college. Able to design a database schema, perform database normalization and create/alter tables via SQL. Lots of experience with creating complex SQL queries, sub queries and joins. Thorough understanding of SQL constraints.


Networking

 Thorough understanding of the OSI model and the protocols used within each layer. Experience with Cisco equipment and designing numerous network topologies with VLANs, STP and different routing protocols, including EIGRP, RIP and OSPF.





Security


Knowledge of best security practices and experience with configuring ACLs on routers, as well as Windows Firewall and Linux IPTables & FirewallD to limit network traffic and reduce attack surface. Experience with Nessus for vulnerability testing and Metasploit Framework for penetration testing. Thorough understanding of private-key and public-key encryption methods and how to implement them in an IT environment to protect the confidentiality and integrity of data.

Monitoring & Troubleshooting

Experience with IT infrastructure monitoring tools, including System Center Operations Manager (SCOM), Nagios, and N-Able. Great amount of work experience with troubleshooting server problems and developing efficient solutions or workarounds.





Virtualization 


Experience with Microsoft Hyper-V, Oracle VirtualBox, VMWare and KVM virtualization software. Created numerous virtual machine environments and ensured they are backed up, kept up-to-date and optimized for maximum performance.

Certifications

Cisco Certified Entry Networking Technician (CCENT)

Issued on: June 25, 2018

Expires on: June 25, 2021


For the credential verification report, please contact me directly.


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Other Experiences

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Admissions Associate

Canada's Wonderland

Jun. 2014 - Oct. 2014

  • Used effective communication skills to provide excellent customer support to guests.
  • Operated a cash register and kept track of transactions.
  • Greeted and welcomed guests at the front gate while processing their tickets.
  • Entered customer information into the database.
  • Processed seasonal passes and photographed guests 

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Daycare Assistant Volunteer

Upper Canada Child Care

May 2009 - Jul. 2009

- Oversaw and supervised children

- Helped the staff member ensure that all children were present and accountable 

- Organized and maintained cleanliness of area every day at closing 

- Helped children with concepts that they had difficulty understanding in class 

Contact Me

Get in Touch!

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Are you interested in finding out more about how my skills and experience can help you? 


Drop me a line, and I will get back to you soon!

Babak Abbasi